The equipment you need, without the runaround.

Nexus DME gives patients, caregivers, and care teams one clear place to request equipment, follow every step, and reach a real person when help is needed.

Start an order See how it works

✓ Secure customer portal✓ Human-reviewed orders✓ Nebraska & Colorado

A home-health clinician helping a patient understand newly delivered mobility equipment

Your order stays visible.Review, updates, delivery and support—all in one place.

Built for every person involved in the equipment journey

Patients & caregiversOrder and track equipment →Healthcare providersCoordinate requests with clarity →Payer partnersSupport evidence-led review →

One connected experience

From request to doorstep, know what happens next.

Technology keeps the process moving. LUCA staff stay accountable for the decisions.

Choose equipment

Browse items backed by current supplier evidence and request a verified quote.

Complete your request

Confirm quantity, delivery address, and the information needed for secure Stripe checkout or insurance review.

Human review

Staff verify requirements, exceptions, and release readiness before fulfillment.

Track and get help

Follow status, ask for support, and manage delivery or resupply needs in your portal.

Human oversight, by design.AI can organize information and prepare a recommendation. Authorized LUCA staff make consequential decisions, and supplier release or payment actions never happen automatically.

A portal that works for you

Everything about your order, in one calm place.

See current status, verified totals, fulfillment updates, and open requests without chasing phone calls or disconnected paperwork.

Secure email-link access
Order-by-order status and support
Delivery address management
Human-reviewed cancellations, returns, and resupply

Open customer portal

Illustrative portal example

Sample orderIn human review

Request receivedComplete

Coverage & availability reviewIn progress

Ready for fulfillmentNext

Delivery updatePending

Need help?Your support request goes to a LUCA staff member.Contact support →

Get started

A clearer equipment experience starts here.

Browse equipment I’m a provider →

Before an order moves forward: Availability, pricing, and coverage are confirmed. Coverage approval is not guaranteed, and the catalog may be empty while evidence is held for review.