Existing order
Sign in to the customer portal and use the support action attached to your order so your request reaches the correct workflow.
Contact & support
A real person is part of every order.
For general questions or help accessing your account, contact the Nexus DME support team. Do not email medical details, passwords, or payment information.
Go to customer portalWhat stays true on every path:AI prepares information for review; authorized LUCA staff decide. Availability, pricing, coverage, and fulfillment are confirmed before an order moves forward.
Provider or partner inquiry
Email help@lucatechnology.com with your organization name and a safe callback method. Do not include patient information.
Ready when you are